How can we help?
Short answers for owners, managers and staff.
Getting started
- Set up Chime Bee in 20 minutesFrom sign-up to your first guest: rooms, teams, services, QR codes and staff.
- Add rooms, tables and areasEvery place a guest can ask from needs a location, with its own QR code.
- Services and the room service menuChoose what guests can ask for, which team gets it, and what it costs.
- Print and place QR codesOne code per room or table, so a guest's request comes with where they are.
Front desk
- Handle guest requestsAccept, On my way, Mark done: how a request moves, and what the labels mean.
- Check a guest inCheck-in gives the guest their page on their phone and starts their bill.
- Extend a stay or move a guest to another roomChange dates or rooms mid-stay; the bill follows by itself.
- Reservations and group bookingsBookings before arrival, from your booking page, booking sites, phone or email.
- Use the booking calendarEvery room, every night, at a glance.
- Connect Booking.com, Airbnb and AgodaBring booking-site reservations into your calendar, and close rooms there when they're booked here.
- Rooms and housekeepingWhat needs cleaning, what's ready, and a checklist so every room is done the same way.
- Send a notice to every guest in houseLive music tonight, pool closing early: tell everyone at once.
Your team
Guests
- What your guests seeTheir own page on their phone, in English, Sinhala or Tamil. Nothing to download.
- A guest says their link doesn't workThe usual reasons, and the fix.
- Ratings, reviews and fixing problems earlyHappy guests go to your review pages; unhappy ones reach the manager first.
- Guest data requests and the guest registerDownload or erase a guest's data, and the register for the authorities.
Bills and money
- Bills, payments and invoicesEvery guest's bill builds itself while they stay.
- Print, use a receipt printer, or email a billA4 invoice, 80 mm or 58 mm thermal receipt, or an emailed copy.
- Service charge, VAT, TDL and a second currencySet taxes once and they appear on every bill.
- Travel agents: credit and commissionCharge a guest's stay to their agent and track what the agent owes.
- End-of-day cash-up and monthly reportsCount the drawer against today's takings, and see the month.
- Let guests pay onlineDeposits on your booking page and bills paid from the guest's phone, through your own PayHere account.
Settings
- Your own booking pagechimebee.com/book/your-name: guests book you directly, with no commission.
- Room types, prices, seasons and meal plansWhat a night costs, by room type and season, and what meals add.
- Wi-Fi and house information for guestsSo reception stops being asked for the Wi-Fi password.
- Switch features on or offKeep Chime Bee simple: hide what your property doesn't use.
- Two-step loginProtect accounts that can see guest details.
Your plan and account
- Plans, prices and how to payStarter, Growth and Pro, for 1, 3, 6 or 12 months; pay by bank transfer.
- Renewing, and what happens if you don'tNothing renews by itself. Reminders come before your plan ends.
- Upgrade or change your planMove to a bigger plan any time; the days you've paid for carry over.
- Receipts for your paymentsEvery payment to Chime Bee has a receipt you can print or save.
- Refunds and problemsPayments aren't refundable, but if something's wrong, we'll put it right.
- Download all your data, or close your workspaceYour data is yours: take a copy any time, and leave whenever you want.
- Run more than one propertyOne sign-in for all your properties.