Chime BeeHelp

Handle guest requests

Accept, On my way, Mark done: how a request moves, and what the labels mean.

  1. 1A new request appears on the requests board by itself, with a sound and a phone alert for the team it belongs to.
  2. 2Someone taps Accept. The guest's phone shows it's been seen.
  3. 3When they set off, they tap On my way; the guest sees it. Running behind? Tap Running late, +5 min and the guest is told.
  4. 4Tap Mark done when it's finished. The guest can rate it.

“Likely late” means Chime Bee expects this one to miss its time, based on your own history. Deal with those first.

A guest phoned instead? Reception can type the request in, so it's still tracked and timed.