Refund and Cancellation Policy

This policy explains how payments for Chime Bee plans can be cancelled and refunded. It is part of our Terms of Service.

Try before you pay

Every new workspace gets a free trial of 10 days with everything included. No card is needed, so there is nothing to refund if you decide not to continue.

No automatic charges

Chime Bee never charges you automatically. Each payment, for a month or a year, is one you make yourself from the Billing page (by card through PayHere, or by bank transfer). When the period you paid for ends, nothing more is taken.

Your first payment: full refund within 14 days

If Chime Bee isn't right for your business, ask for a refund within 14 days of your first payment and we will refund it in full, whether you paid for a month or a year. No reason needed.

Later payments

• Payments after your first one aren't refundable, and we don't refund unused parts of a period.
• If we charged you by mistake (for example, twice for the same period), we refund the extra payment in full.
• Nothing in this policy takes away a refund the law gives you.

Cancelling

You can stop using Chime Bee at any time: simply don't pay for the next period. Your workspace keeps working until the end of the period you paid for. If you want your workspace and its data deleted, email us; see the Terms of Service and Privacy Policy for how data is exported and deleted.

How to ask for a refund

1. Email chimebee.hq@gmail.com from the email address of the workspace owner.
2. Include your workspace address (chimebee.com/your-name) and the date and amount of the payment.
3. We reply within 2 working days.

Approved card refunds are made through PayHere to the card you paid with; your bank may take 5 to 10 working days to show it. Bank transfer payments are refunded to a bank account you give us, within 7 working days.

Payments guests make to your property

If your guests pay you online through Chime Bee (deposits or bills), those payments go to your own PayHere account. Refunds for them are between you and your guests, under your own policy.