Every guest request, seen by the right person, the moment it's made.
Guests ask from their phone. Housekeeping, maintenance and the front desk see it at once. Managers see the whole property.
Two extra towels, please
Room 208, 4 min ago
Sun lounger umbrella is broken
Pool, table 4, 9 min ago
Late checkout until 1 pm?
Room 311, just now